Terms of Use

These terms of use (the "Terms") govern access to and use of the www.assilya.fr website (the "Website") and of the Assilya platform available at https://app.assilya.fr (the "Platform"), published by SHRIVATSA trading as MDDev. The service is intended exclusively for professionals. Browsing the Website and any use of the Platform imply full and unreserved acceptance of these Terms.

1. Purpose and acceptance

These Terms define the conditions under which the publisher makes the Website and the Platform available, as well as the rights and obligations of the parties. Browsing the Website implies acceptance of the Terms; using the Platform requires their express acceptance when the account is created. As the service is reserved for professionals acting in the course of their business, consumer protection provisions do not apply.

2. Definitions

• Website: the www.assilya.fr showcase website, which presents the Assilya solution.
• Platform: the Assilya service for centralising and automating e-commerce customer support, available at https://app.assilya.fr.
• Client: the professional holding the subscription.
• User: any natural person accessing the Platform under the Client's responsibility.
• End Customer: the Client's customer or prospect whose messages are processed through the Platform.
• AI Agent: the conversational agent configured by the Client, able to suggest or send replies.
• Extension: a connector to a third-party service (marketplace, mailbox, online store, carrier).
• Client Content: all data, messages and documents imported or received through the Client's connected accounts.

3. Publisher

The Website and the Platform are published by SHRIVATSA, a SASU trading as MDDev. The full identification of the publisher and host appears in the legal notice.

4. Access to and use of the Website

The Website is freely accessible to any user with internet access; the costs of that access remain their responsibility. The publisher strives to keep the Website accessible but may suspend access without notice for maintenance or updates.

The user undertakes to use the Website lawfully. In particular, the user refrains from compromising its security or integrity, disrupting its operation, extracting all or part of its content by automated means, and using its forms for fraudulent purposes or unsolicited canvassing.

The information published on the Website is provided for information purposes and may change; it is not contractually binding. Only these Terms and the subscribed plan bind the parties.

5. Service description

The Platform centralises the Client's e-commerce customer support (marketplaces, emails, chatbot, connectors to its online stores and carriers) in a unified inbox and automates message handling through AI Agents. The Client configures each agent's autonomy level, from simple reply suggestions to automatic replies. The publisher reserves the right to evolve the service's features.

6. Access to the Platform

The Platform is accessible 24/7, subject to maintenance operations and possible technical incidents. The publisher may temporarily suspend access for maintenance, informing the Client in advance where possible.

7. User account

Access to the Platform requires the creation of an account. The User agrees to provide accurate information and to keep their credentials confidential. Any action performed from an account is deemed performed by its holder. The Client is responsible for the Users attached to its workspace.

8. Financial terms

The service is provided on a subscription basis, according to the plan chosen by the Client. Prices are exclusive of taxes; applicable VAT is added. The subscription renews automatically for successive periods unless cancelled before the renewal date. Payment is handled by a secure payment provider (Stripe).

Each plan includes a monthly quota of conversations handled by the AI Agents. A conversation means a discussion thread that has received at least one AI-generated reply or suggestion during the calendar month; a given thread is counted only once per calendar month, regardless of the number of messages exchanged. Unused quota does not carry over to the following month.

When the monthly quota is exceeded, the service is not interrupted: additional conversation packs of 100 conversations, priced at €29 excluding tax per pack, are automatically added and invoiced as needed, and the Client is informed of each addition. By subscribing, the Client expressly consents to this automatic billing of overages. The Client is alerted when consumption reaches 80% and then 100% of the monthly quota.

In the event of an unpaid amount not remedied after formal notice, the publisher may suspend access to the service.

9. Price changes

The publisher may revise its prices (subscriptions and additional conversation packs). Any price change is notified to the Client by email at least thirty (30) days before the renewal date of their subscription and only applies from that renewal onwards, never during a period already paid for. A Client who does not accept the new prices may cancel their subscription before the renewal date; failing that, continued use of the service after renewal constitutes acceptance of the new prices.

10. Client obligations

The Client agrees to:

• Use the service in accordance with applicable laws and regulations.
• Warrant that it holds the necessary rights, authorisations and legal bases for the accounts it connects and the data it imports, including informing its End Customers.
• Supervise the replies generated by AI Agents and assume responsibility for sending them.
• Not distribute unlawful, defamatory or otherwise inappropriate content.
• Not compromise the security of the Platform, attempt fraudulent access, or reverse engineer it.
• Not use the service for spam or unsolicited mass sending.

11. Use of artificial intelligence

Content generated by AI Agents may contain inaccuracies and is provided without any warranty of accuracy or completeness. The Client remains solely responsible for its supervision, validation and regulatory compliance, in particular when the automatic reply mode is enabled. Regular human oversight is recommended. The Client ensures that its End Customers are informed of their interaction with an AI system where regulations so require. The data of the Client, of its End Customers and of connected services is never used to train an artificial-intelligence model, neither by the publisher nor by its providers. The AI providers the publisher relies on, the nature of the data transmitted to them and the no-training commitments are set out in the privacy policy.

12. Fair use

Conversation quotas are based on reasonable use of the artificial-intelligence capabilities within each conversation, consistent with normal customer-support usage. The Client shall refrain from any use likely to generate manifestly disproportionate consumption per conversation, including: automated or bulk sending of messages without legitimate human involvement, use of the Platform as a generic gateway to AI models for purposes unrelated to customer support, deliberately soliciting abnormally long or repeated responses, or any circumvention of the conversation count.

In the event of abnormal consumption or abusive use, the publisher shall inform the Client and may, failing correction within a reasonable time, throttle usage, suspend the affected AI features, or terminate the subscription under the conditions of the "Suspension and termination" section. Any measure taken shall be proportionate to the abuse observed.

13. Integrations and third-party services

The Platform lets the Client connect third-party service accounts: marketplaces (Amazon, eBay, ManoMano, Mirakl, Octopia (Cdiscount)), online stores (Magento (Adobe Commerce), PrestaShop, Shopify, WooCommerce), mailboxes (Gmail (Google), IMAP), carriers and parcel tracking (Baback, Colissimo (La Poste), Correos, YunExpress). The Client warrants that it holds the necessary rights and authorisations for the accounts it connects and agrees to comply with each third-party service's own terms and policies.

The publisher accesses the APIs of these services only to provide the features requested by the Client. The Client shall not use data obtained through integrations for solicitation, for building or reselling databases, or for any other purpose not authorised by the third-party service concerned. This data is never used to train an artificial-intelligence model.

The publisher does not warrant the availability or operation of third-party APIs and reserves the right to suspend, without notice, any integration used in breach of these Terms or of the third-party service's policies, in particular at the latter's request.

14. Google (Gmail) specific commitments

By connecting a Gmail mailbox, the Client agrees to comply with Google's terms of service and the Google policies applicable to their account, and warrants that they hold the necessary rights on the connected mailbox. The Client may revoke the granted authorisation at any time from the Platform or from the security settings of their Google account.

The publisher processes data received from Google APIs in accordance with the Google API Services User Data Policy, including its Limited Use requirements: such data is only used for the features visible to the Client within the Platform and is never used to train an artificial-intelligence model, as detailed in the privacy policy.

15. Amazon-specific commitments

By connecting an Amazon store, the Client agrees to comply with the applicable Amazon policies, in particular the Acceptable Use Policy and the Data Protection Policy. The Client shall not use data obtained through this integration to solicit Amazon customers, to build or resell databases, or for any other purpose not authorised by Amazon.

The processing conditions for data obtained from Amazon are detailed in the privacy policy.

16. Intellectual property

The Website, the Platform, their software, interfaces, content, trademarks and databases remain the exclusive property of the publisher or its partners. Any reproduction, representation, modification, extraction or use, in whole or in part, without prior written authorisation, is prohibited. The Client is granted a personal, non-exclusive and non-transferable right to use the Platform for the duration of its subscription. Client Content remains the Client's property; the Client grants the publisher a limited licence strictly necessary to provide the service. Content generated by AI Agents may be freely used by the Client.

17. Personal data and cookies

The personal data processing carried out through the Website and the Platform, as well as the use of cookies and trackers, are described in our privacy policy, which forms an integral part of these Terms. When the publisher processes End Customer data on behalf of the Client, it acts as a processor within the meaning of Article 28 GDPR; a Data Processing Agreement (DPA) is available upon request.

18. Confidentiality

Each party agrees to protect the other party's non-public information of which it becomes aware in connection with the service and to use it only for the performance of the service.

19. Liability

The publisher is bound by an obligation of means. It shall not be liable for indirect damages, the consequences of Client Content, misuse of the service or the failure of third-party services. Subject to public-policy exclusions (gross negligence, wilful misconduct, bodily injury), the publisher's total liability is capped at the amounts actually paid by the Client during the twelve months preceding the triggering event. The Client is responsible for backing up its own data.

The Website and the Platform may contain links to third-party sites, provided for information only. The publisher has no control over their content and disclaims all liability in this respect.

20. Reversibility

At the end of the contract, the Client may retrieve its Content in a standard format during a reasonable period. After that period, the publisher deletes the Client's data, unless a legal retention obligation applies.

21. Suspension and termination

The Client may terminate its subscription under the conditions of its plan, or close its account upon request to contact@assilya.fr. Either party may terminate in the event of a material breach not remedied after formal notice. The publisher may suspend access without notice in the event of a security risk, unlawful use or non-payment.

22. Force majeure

Neither party shall be liable for a failure to perform its obligations resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code.

23. Modification of the Terms

The publisher reserves the right to modify these Terms at any time, in particular to reflect changes to the Website, the Platform or regulations. The version applicable to the Website is the one online at the time of browsing. Clients are informed of any substantial modification by email or through a notification upon their next login; continued use of the Platform constitutes acceptance of the modified Terms.

24. Applicable law and jurisdiction

These Terms are governed by French law. In the absence of an amicable agreement, and subject to applicable mandatory provisions, the Commercial Court of Toulouse shall have exclusive jurisdiction, notwithstanding multiple defendants or third-party proceedings.

25. Contact

For any question regarding these Terms, you can write to us at contact@assilya.fr.